[et_pb_section fb_built=”1″ admin_label=”section” _builder_version=”4.16″ global_colors_info=”{}”][et_pb_row admin_label=”row” _builder_version=”4.16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text admin_label=”Text” _builder_version=”4.27.2″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n
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At Sassy Lashes, we aim to deliver your order quickly and reliably. We currently offer nationwide delivery across South Africa using our trusted courier partner Bob Go, as well as a local pickup option.<\/p>\n
Standard Courier Delivery:<\/strong> Local Pickup (Vereeniging, GP):<\/strong> Courier Fees:<\/strong> Order Processing Times:<\/strong> Tracking Your Order<\/strong><\/p>\n Once your order has been dispatched, you will receive a confirmation email or SMS containing your tracking number and a link to track your parcel via Bob Go\u2019s tracking platform.<\/p>\n Returns & Exchanges<\/strong><\/p>\n We want every customer to be completely satisfied with their purchase. If for any reason you are not happy with your order, please review our return policy below.<\/p>\n Returns Eligibility:<\/strong><\/p>\n Items must be unused, in their original condition and packaging. How to Request a Return:<\/strong><\/p>\n 1. Email us at sales@sassylashes.org.za with your order number and reason for return. Return Courier Costs:<\/strong> Important Notes<\/strong><\/p>\n Custom-made or sale items are final sale and not eligible for return or exchange.Refunds are processed via the original payment method and may take up to 5 working days to reflect.<\/p>\n Contact Us<\/strong><\/p>\n For any questions regarding shipping, tracking, or returns, please get in touch:<\/p>\n Email: sales@sassylashes.org.za<\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":" Shipping & Returns Shipping Information At Sassy Lashes, we aim to deliver your order quickly and reliably. We currently offer nationwide delivery across South Africa using our trusted courier partner Bob Go, as well as a local pickup option. Delivery Options: Standard Courier Delivery:Orders are delivered within 1 to 3 working days in major […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"\n This is a sample page.<\/b><\/p>\n\n\n\n Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can\u2019t offer you a full refund or exchange.<\/p>\n\n\n\n To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.<\/p>\n\n\n\n Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.<\/p>\n\n\n\n Additional non-returnable items:<\/p>\n\n\n\n To complete your return, we require a receipt or proof of purchase.<\/p>\n\n\n\n Please do not send your purchase back to the manufacturer.<\/p>\n\n\n\n There are certain situations where only partial refunds are granted:<\/p>\n\n\n\n Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.<\/p>\n\n\n\n If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.<\/p>\n\n\n\n If you haven\u2019t received a refund yet, first check your bank account again.<\/p>\n\n\n\n Then contact your credit card company, it may take some time before your refund is officially posted.<\/p>\n\n\n\n Next contact your bank. There is often some processing time before a refund is posted.<\/p>\n\n\n\n If you\u2019ve done all of this and you still have not received your refund yet, please contact us at {email address}.<\/p>\n\n\n\n Only regular priced items may be refunded. Sale items cannot be refunded.<\/p>\n\n\n\n We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.<\/p>\n\n\n\n If the item was marked as a gift when purchased and shipped directly to you, you\u2019ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.<\/p>\n\n\n\n If the item wasn\u2019t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.<\/p>\n\n\n\n To return your product, you should mail your product to: {physical address}.<\/p>\n\n\n\n You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.<\/p>\n\n\n\n Depending on where you live, the time it may take for your exchanged product to reach you may vary.<\/p>\n\n\n\n If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don\u2019t guarantee that we will receive your returned item.<\/p>\n\n\n\n Contact us at {email} for questions related to refunds and returns.<\/p>\n","_et_gb_content_width":"","footnotes":""},"class_list":["post-42","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/sassylashes.org.za\/index.php\/wp-json\/wp\/v2\/pages\/42","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sassylashes.org.za\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/sassylashes.org.za\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/sassylashes.org.za\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/sassylashes.org.za\/index.php\/wp-json\/wp\/v2\/comments?post=42"}],"version-history":[{"count":3,"href":"https:\/\/sassylashes.org.za\/index.php\/wp-json\/wp\/v2\/pages\/42\/revisions"}],"predecessor-version":[{"id":510,"href":"https:\/\/sassylashes.org.za\/index.php\/wp-json\/wp\/v2\/pages\/42\/revisions\/510"}],"wp:attachment":[{"href":"https:\/\/sassylashes.org.za\/index.php\/wp-json\/wp\/v2\/media?parent=42"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
Orders are delivered within 1 to 3 working days in major centres, and 2 to 5 working days for outlying areas.<\/p>\n
Customers are welcome to select the Local Pickup option at checkout. Collections can be made during business hours once we notify you via email or WhatsApp that your order is ready.<\/p>\n
Shipping fees are calculated at checkout based on your delivery address and the weight or size of your order.<\/p>\n
Orders are processed within 24 hours on weekdays. Orders placed on weekends or public holidays will be processed on the next working day.<\/p>\n
Return requests must be made within 7 days of receiving your order.
Due to hygiene reasons, used lash products and adhesives are non-returnable unless faulty.<\/p>\n
2. Our team will confirm eligibility and provide return instructions.
3. Once the returned item is received and inspected, we will process a refund, exchange, or store credit as requested.<\/p>\n
Return shipping is at the customer\u2019s expense unless the item was received damaged or incorrect.<\/p>\nOverview<\/h2>\n\n\n\n
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Refunds<\/h2>\n\n\n\n
Late or missing refunds<\/h3>\n\n\n\n
Sale items<\/h3>\n\n\n\n
Exchanges<\/h2>\n\n\n\n
Gifts<\/h2>\n\n\n\n
Shipping returns<\/h2>\n\n\n\n
Need help?<\/h2>\n\n\n\n